Refund policy

At Heaven Furnishing, your satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we are here to help. This policy outlines the terms for returns, exchanges, and refunds in compliance with UK consumer rights.

Returns

  • We offer a 14-day return policy from the date of delivery.
  • To be eligible for a return, the item must be:

    • Unused and in the same condition you received it.

    • In its original packaging.

    • Accompanied by proof of purchase (order confirmation or receipt).

Exchanges

  • If you received a damaged or defective product, please contact us immediately.

  • We will arrange an exchange or replacement at no additional cost.

  • Exchanges are subject to product availability.

Refunds

  • Once your return is received and inspected, we will notify you by email.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Please note: shipping fees are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.

  • For large furniture items, we recommend using a tracked courier service to ensure safe return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized products.

  • Items marked as final sale or clearance.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team:

We are here to assist you 7 days a week, anytime.

Other colors, designs, and sizes are available across our product range – explore our full collection today!

Why Shop With Us?

  • UK-based store with fast shipping.

  • Secure payments with multiple options.

  • Dedicated customer support.